Our
Philosophy
In our mission to provide the highest level of customer care, we strive to make every experience our clients have with PSC a positive one by providing the following:
- A real person always answers the phone at PSC
- A dedicated Client Services Department
- A highly qualified staff with expertise in all areas of business
- Ethical collections and business practices
- Easy, efficient client communications
- Results reporting customized for each clients needs
Quality
Assurance
At PSC, we understand our company is only as strong as our people. Our experienced leadership team and employees receive the latest training and education available.
PSC is locally owned and operated. Our management team includes CPAs, attorneys, MHAs and MBAs experienced in collections law, finance, accounting, healthcare finance and information technology. Their average tenure is 18 years in the collection industry. They work on site every day with the staff who themselves are experts in collections regulatory compliance and client servicing.
Proudly ACA PPMS Certified
for Quality Assurance
Fewer than 1% of all collection agencies worldwide hold the ACA’s prestigious Professional Practices Management System (PPMS) certification. This means we have the policies and procedures in place to produce consistent, quality service. We are re-certified every two years to ensure continual improvements and assure our clients they are working with a qualified, professional partner.
Technology
We’re a technological trailblazer in our space, with highly-customizable solutions to fit a wide range of collection needs. We utilize the following technology:
- The most up-to-date hardware and software in the industry
- State-of-the-art predictive dialing technology to maximize call volume
- Proprietary propensity-to-pay account scoring of those most likely to pay
- Tracking and auditing system to ensure every account is worked to completion
- A myriad of skip-tracing resources and databases
- Extensive historical consumer database to increase the likelihood of account match-ups
- Call recording, call analytics, and live call monitoring
- Customized collection calling campaigns
- Flexible payment options including web, phone, in-person
- Online client portal
- Document imaging for all client-provided source documentation
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